Shipping policy

Shipping Policy for Care My Skin

1. Shipping Locations

We currently ship to the following countries:

  • UAE
  • GCC Countries (Saudi Arabia, Kuwait, Bahrain, Oman, Qatar)
  • Nepal

Note: If you are outside these regions, please contact our customer support for potential shipping options.

2. Processing Time

  • All orders are processed within 1-2 business days after receiving the order.
  • Orders placed after 5:00 PM or on weekends/holidays will be processed the next business day.
  • You will receive a confirmation email once your order has been shipped, along with tracking information.

3. Shipping Rates and Delivery Times

UAE:

  • Standard Shipping (3-5 business days): Free for orders over AED 100. For orders below AED 100, a flat rate of AED 150 applies.
  • Express Shipping (1-2 business days): AED 50.

GCC Countries:

  • Standard Shipping (5-7 business days): Free for orders over $100. For orders below $100, a flat rate of $10 applies.
  • Express Shipping (3-4 business days): $25.

Nepal:

  • Standard Shipping (2-6 business days): Free for orders over NPR 2000. For orders below NPR 2000, a flat rate of NPR 300 applies.

4. International Shipping

For international customers (outside the listed regions), shipping fees and times vary depending on the destination. Additional customs and import duties may apply. Please contact us for a personalized shipping quote.

5. Tracking Orders

  • Once your order has been dispatched, we will provide you with a tracking number via email or SMS.
  • You can track your order on our website or through the shipping provider’s website.

6. Customs, Duties, and Taxes

  • Please note that customers are responsible for any customs fees, taxes, or duties that may apply upon receiving the products in your country.
  • We recommend checking with your local customs office for more information.

7. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us immediately. We will assist you in filing a claim with the shipping provider and ensure that you receive a replacement or refund if applicable.
  • We are not responsible for any delays caused by customs or unexpected shipping issues, but we will do our best to assist you.

8. Shipping Restrictions

  • We do not ship to P.O. boxes, military addresses, or restricted areas.
  • Some products may be subject to restrictions in certain countries due to local regulations (such as ingredients in cosmetics). Please check your local laws before placing an order.

9. Changes to Shipping Policy

We reserve the right to update this shipping policy at any time. Any changes will be posted on our website or shared through our Google Maps listing.

10. Contact Us

If you have any questions or need assistance with your order, feel free to contact us: